Careers: Quality Improvement Specialist, Physician Office
Summary of Duties:
The Health Information/Electronic Health Records Specialist, as a member of a collaborative team, works directly with primary care healthcare providers to select, implement and “meaningfully” use electronic health record (EHR) systems. The Specialist will help to identify and recruit appropriate healthcare providers and work closely with participants to implement and effectively use and maintain health information technology (HIT)-based systems and to lead process improvement efforts that will support positive changes related to HIT implementation and use.
Key Responsibilities:
- Serve as a lead contact for assigned physician practice, responsible for leading practice through Quality Improvement (QI) activities using their EHR system to achieve system optimization and maximized use
- Communicate with assigned physician practice staff to inform and educate on project goals, objectives, and QI indicators, as well as assess the participants' needs for technical assistance
- Assess practice's EHR system and the barriers to QI adoption and EHR implementation, as well as the ability to report quality care measures in an effort to develop and implement appropriate interventions to improve EHR system use
- Utilize problem-solving techniques, data and process flow diagrams, statistical process control charts, root-cause analysis, and other QI methods to demonstrate how processes can create or ease bottlenecks in their EHR system
- Provide educational support to project participants to help with workflow and process redesign of existing/current processes to help enhance or develop new processes
- Maintain log of all on-site telephone and e-mail contacts, along with documentation of all interventions utilizing assigned reporting tools
- Ability to travel throughout New Jersey
Knowledge, Experience, Skills and Education
Knowledge of:
- EHRs, e-prescribing, registry, and health information exchange concepts, as well as health information technology standards
- Physician office operations, including standard work processes, policies and procedures
- Medical record design and maintenance
- The role of information technology in documenting and improving physician practice operations
- Data, databases, and networks
Experience in:
- Developing/improving physician practice work processes and procedures, preferably using information technology solutions
- Implementation of an EHR, either as an office administrator or information technologist
- Quality improvement activities that lead to effective practice clinical transformation
Skills requirements include:
- Managing a project utilizing traditional project management systems and processes
- Participating in/leading small groups of professionals and support staff to achieve project objectives
- Ability to multitask and prioritize work, along with strong organizational skills
- Managing multiple tasks simultaneously and meeting established deadlines
- Ability to work independently and collaboratively to achieve required goals
- Developing effective written communications for targeted internal and external audiences
- Proficiency in Microsoft Office Applications
Educational background:
- Healthcare professional with a Bachelor of Arts/Science in an appropriate field or related discipline or equivalent combination of education and experience
Reports to: Director, Library & Information Services
Date Posted: January 2, 2012
